{"id":2766,"date":"2024-10-04T09:30:24","date_gmt":"2024-10-04T09:30:24","guid":{"rendered":"https:\/\/speed.luxador.ee\/?page_id=2766"},"modified":"2025-12-02T17:26:17","modified_gmt":"2025-12-02T14:26:17","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/speed.luxador.ee\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2766\" class=\"elementor elementor-2766\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b1ce33 elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra e-flex e-con-boxed e-con e-parent\" data-id=\"7b1ce33\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d3d2800 e-flex e-con-boxed e-con e-child\" data-id=\"d3d2800\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-396d2b2 elementor-widget elementor-widget-heading\" data-id=\"396d2b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Luxador Online Store Terms of Use<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a87f2c8 elementor-absolute title_line elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"a87f2c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"144\" height=\"14\" viewBox=\"0 0 144 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M2.50556 13.9351C1.43686 14.2143 0.344166 13.5743 0.0649525 12.5056C-0.214261 11.4369 0.425742 10.3442 1.49444 10.065C45.4998 -1.43206 97.4263 -2.33315 142.261 3.56218C143.356 3.70618 144.127 4.7107 143.983 5.80584C143.839 6.90099 142.834 7.67204 141.739 7.52804C97.4129 1.69951 46.0142 2.5678 2.50556 13.9351Z\" fill=\"#EB5B67\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0dbdfd3 e-flex e-con-boxed e-con e-parent\" data-id=\"0dbdfd3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ced19bf e-con-full e-flex e-con e-child\" data-id=\"ced19bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0965439 e-con-full e-flex e-con e-child\" data-id=\"0965439\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b54380e elementor-widget elementor-widget-heading\" data-id=\"b54380e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sales Terms<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2bd9012 e-flex e-con-boxed e-con e-child\" data-id=\"2bd9012\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6d9aaf elementor-widget elementor-widget-text-editor\" data-id=\"e6d9aaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>&#8220;LUXADOR&#8221; is a registered trademark of <b>Luxador Eesti O\u00dc<\/b>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0af4998 elementor-widget elementor-widget-text-editor\" data-id=\"0af4998\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Luxador Eesti O\u00dc<\/b>, reg. nr. <strong>11182205\u00a0<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e576fc1 elementor-widget elementor-widget-text-editor\" data-id=\"e576fc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>a\/a <strong>EE711010220260150227<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7505b93 e-flex e-con-boxed e-con e-child\" data-id=\"7505b93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f98428d elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f98428d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 6C11.2583 6 10.5333 6.21993 9.91661 6.63199C9.29993 7.04404 8.81928 7.62971 8.53545 8.31494C8.25162 9.00016 8.17736 9.75416 8.32205 10.4816C8.46675 11.209 8.8239 11.8772 9.34835 12.4017C9.8728 12.9261 10.541 13.2833 11.2684 13.4279C11.9958 13.5726 12.7498 13.4984 13.4351 13.2145C14.1203 12.9307 14.706 12.4501 15.118 11.8334C15.5301 11.2167 15.75 10.4917 15.75 9.75C15.75 8.75544 15.3549 7.80161 14.6517 7.09835C13.9484 6.39509 12.9946 6 12 6ZM12 12C11.555 12 11.12 11.868 10.75 11.6208C10.38 11.3736 10.0916 11.0222 9.92127 10.611C9.75097 10.1999 9.70642 9.7475 9.79323 9.31105C9.88005 8.87459 10.0943 8.47368 10.409 8.15901C10.7237 7.84434 11.1246 7.63005 11.561 7.54323C11.9975 7.45642 12.4499 7.50097 12.861 7.67127C13.2722 7.84157 13.6236 8.12996 13.8708 8.49997C14.118 8.86998 14.25 9.30499 14.25 9.75C14.25 10.3467 14.0129 10.919 13.591 11.341C13.169 11.7629 12.5967 12 12 12ZM12 1.5C9.81273 1.50248 7.71575 2.37247 6.16911 3.91911C4.62247 5.46575 3.75248 7.56273 3.75 9.75C3.75 12.6938 5.11031 15.8138 7.6875 18.7734C8.84552 20.1108 10.1489 21.3151 11.5734 22.3641C11.6995 22.4524 11.8498 22.4998 12.0037 22.4998C12.1577 22.4998 12.308 22.4524 12.4341 22.3641C13.856 21.3147 15.1568 20.1104 16.3125 18.7734C18.8859 15.8138 20.25 12.6938 20.25 9.75C20.2475 7.56273 19.3775 5.46575 17.8309 3.91911C16.2843 2.37247 14.1873 1.50248 12 1.5ZM12 20.8125C10.4503 19.5938 5.25 15.1172 5.25 9.75C5.25 7.95979 5.96116 6.2429 7.22703 4.97703C8.4929 3.71116 10.2098 3 12 3C13.7902 3 15.5071 3.71116 16.773 4.97703C18.0388 6.2429 18.75 7.95979 18.75 9.75C18.75 15.1153 13.5497 19.5938 12 20.8125Z\" fill=\"#52525B\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">AVALA \u00c4rihoone, Veskiposti 2, 10. korrus, 10138 Tallinn, ESTONIA<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:info@luxador.ee\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 2.25C9.41414 2.25 6.93419 3.27723 5.10571 5.10571C3.27723 6.93419 2.25 9.41414 2.25 12C2.25 14.5859 3.27723 17.0658 5.10571 18.8943C6.93419 20.7228 9.41414 21.75 12 21.75C14.0166 21.75 16.1344 21.1425 17.6653 20.1253C17.7474 20.0708 17.8179 20.0006 17.8728 19.9188C17.9278 19.837 17.966 19.7452 17.9855 19.6486C18.005 19.552 18.0052 19.4526 17.9862 19.3559C17.9672 19.2592 17.9294 19.1672 17.8748 19.0852C17.8203 19.0031 17.7501 18.9326 17.6683 18.8777C17.5866 18.8227 17.4947 18.7844 17.3982 18.765C17.3016 18.7455 17.2021 18.7453 17.1054 18.7643C17.0087 18.7832 16.9167 18.8211 16.8347 18.8756C15.5625 19.7231 13.7072 20.25 12 20.25C10.3683 20.25 8.77325 19.7661 7.41655 18.8596C6.05984 17.9531 5.00242 16.6646 4.37799 15.1571C3.75357 13.6496 3.59019 11.9908 3.90852 10.3905C4.22685 8.79016 5.01259 7.32015 6.16637 6.16637C7.32015 5.01259 8.79016 4.22685 10.3905 3.90852C11.9908 3.59019 13.6496 3.75357 15.1571 4.37799C16.6646 5.00242 17.9531 6.05984 18.8596 7.41655C19.7661 8.77325 20.25 10.3683 20.25 12C20.25 14.4797 19.23 15 18.375 15C17.52 15 16.5 14.4797 16.5 12V8.25C16.5 8.05109 16.421 7.86032 16.2803 7.71967C16.1397 7.57902 15.9489 7.5 15.75 7.5C15.5511 7.5 15.3603 7.57902 15.2197 7.71967C15.079 7.86032 15 8.05109 15 8.25V8.64937C14.327 8.04593 13.4878 7.65918 12.5918 7.53951C11.6958 7.41983 10.7845 7.57277 9.97666 7.97842C9.16883 8.38406 8.50189 9.0236 8.06273 9.81371C7.62357 10.6038 7.43255 11.5079 7.51455 12.4081C7.59656 13.3083 7.94778 14.163 8.52247 14.8608C9.09716 15.5585 9.86867 16.067 10.7365 16.32C11.6043 16.573 12.5282 16.5588 13.3879 16.2792C14.2475 15.9996 15.003 15.4676 15.5559 14.7525C16.1184 15.8775 17.0887 16.5 18.375 16.5C20.4881 16.5 21.75 14.8181 21.75 12C21.7473 9.41498 20.7192 6.93661 18.8913 5.10872C17.0634 3.28084 14.585 2.25273 12 2.25ZM12 15C11.4067 15 10.8266 14.8241 10.3333 14.4944C9.83994 14.1648 9.45542 13.6962 9.22836 13.1481C9.0013 12.5999 8.94189 11.9967 9.05764 11.4147C9.1734 10.8328 9.45912 10.2982 9.87868 9.87868C10.2982 9.45912 10.8328 9.1734 11.4147 9.05764C11.9967 8.94189 12.5999 9.0013 13.1481 9.22836C13.6962 9.45542 14.1648 9.83994 14.4944 10.3333C14.8241 10.8266 15 11.4067 15 12C15 12.7956 14.6839 13.5587 14.1213 14.1213C13.5587 14.6839 12.7956 15 12 15Z\" fill=\"#52525B\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">info@luxador.ee<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+37258363123\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M20.8472 14.8554L16.4306 12.8764L16.4184 12.8707C16.1892 12.7727 15.939 12.7333 15.6907 12.7562C15.4424 12.7792 15.2037 12.8636 14.9963 13.002C14.9718 13.0181 14.9484 13.0357 14.9259 13.0545L12.6441 14.9998C11.1984 14.2976 9.70595 12.8164 9.00376 11.3895L10.9519 9.07293C10.9706 9.0495 10.9884 9.02606 11.0053 9.00075C11.1407 8.79384 11.2229 8.55667 11.2445 8.31035C11.2661 8.06402 11.2264 7.81618 11.1291 7.58887V7.57762L9.14438 3.15356C9.0157 2.85662 8.79444 2.60926 8.51362 2.44841C8.2328 2.28756 7.9075 2.22184 7.58626 2.26106C6.31592 2.42822 5.14986 3.05209 4.30588 4.01615C3.4619 4.98021 2.99771 6.21852 3.00001 7.49981C3.00001 14.9436 9.05626 20.9998 16.5 20.9998C17.7813 21.0021 19.0196 20.5379 19.9837 19.6939C20.9477 18.85 21.5716 17.6839 21.7388 16.4136C21.7781 16.0924 21.7125 15.7672 21.5518 15.4864C21.3911 15.2056 21.144 14.9843 20.8472 14.8554ZM16.5 19.4998C13.3185 19.4963 10.2682 18.2309 8.01856 15.9813C5.76888 13.7316 4.50348 10.6813 4.50001 7.49981C4.49648 6.58433 4.82631 5.69887 5.42789 5.00879C6.02947 4.3187 6.86167 3.87118 7.76907 3.74981C7.7687 3.75355 7.7687 3.75732 7.76907 3.76106L9.73782 8.16731L7.80001 10.4867C7.78034 10.5093 7.76247 10.5335 7.74657 10.5589C7.60549 10.7754 7.52273 11.0246 7.5063 11.2825C7.48988 11.5404 7.54035 11.7981 7.65282 12.0307C8.5022 13.7679 10.2525 15.5051 12.0084 16.3536C12.2428 16.465 12.502 16.5137 12.7608 16.495C13.0196 16.4762 13.2692 16.3907 13.485 16.2467C13.5091 16.2305 13.5322 16.2129 13.5544 16.1942L15.8334 14.2498L20.2397 16.2232C20.2397 16.2232 20.2472 16.2232 20.25 16.2232C20.1301 17.1319 19.6833 17.9658 18.9931 18.5689C18.3028 19.1719 17.4166 19.5029 16.5 19.4998Z\" fill=\"#52525B\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">+372 58363 123<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-80bb7a1 e-con-full e-flex e-con e-child\" data-id=\"80bb7a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4aa0546 elementor-widget elementor-widget-heading\" data-id=\"4aa0546\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Luxador Online Store Terms of Use<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd0b8e6 terms_list elementor-widget elementor-widget-text-editor\" data-id=\"fd0b8e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li><strong>General Terms<\/strong><ol><li>The following sales terms apply to the ordering\/purchasing of products from the Luxador online store. These sales terms form part of the sales agreement and define the rights, obligations, and responsibilities of both parties when ordering\/purchasing products.<\/li><li>In the context of these sales terms, the seller is the entity selling products via the online store, and the buyer is the individual purchasing products through the online store.<\/li><li>The prices of the products sold in the online store are indicated alongside each product (in euros). The price is subject to an additional delivery fee.<\/li><li>The delivery fee depends on the buyer&#8217;s location, the chosen delivery method, and the size of the order. The delivery fee is displayed to the buyer at the time of order submission.<\/li><li>Information about the product (product description) is provided next to the product in the online store.<\/li><li>The sales agreement for purchasing products is considered concluded upon the buyer submitting an order and paying for the product.<\/li><li>Before placing an order, the buyer must familiarize themselves with the Luxador online store\u2019s terms and conditions. The seller is not responsible for any damages incurred by the buyer due to not reviewing these terms.<\/li><li>Orders for purchasing products from the online store can be submitted both with or without registering as a user.<\/li><li>In matters not covered by these terms, the parties will adhere to the laws of the Republic of Estonia.<\/li><\/ol><\/li><li><strong>Ordering Products<\/strong><ol><li>The buyer selects suitable products from the Luxador online store, provides the necessary personal and contact information for the delivery of the products, and selects the preferred delivery method. The total fee, which can be paid via bank link or other payment solutions, is displayed to the buyer before placing the order. After payment for the order, an invoice will be automatically sent to the email address provided in the buyer&#8217;s contact information.<\/li><li>The sales contract for purchasing products becomes valid, and the order will be processed after the payment has been received in <b>Luxador Eesti O\u00dc<\/b>&#8216;s account EE711010220260150227. If the ordered product cannot be delivered due to being out of stock or for any other reason, the buyer will be notified as soon as possible, and the paid amount will be promptly refunded.<\/li><\/ol><\/li><li><strong>Delivery of Products<\/strong><ol><li>The delivery costs are borne by the buyer, depending on their location and the chosen delivery method.<\/li><li>Ordered products are delivered only within Estonia within 3-5 days after payment. In exceptional cases, delivery may take longer.<\/li><li>The seller is not responsible for the delivery of the order if the buyer has provided inaccurate information. It is presumed that any defects existing within one year of the product&#8217;s delivery to the buyer were present at the time of delivery. It is the seller&#8217;s responsibility to disprove this presumption. The buyer has the right to contact the online store regarding any defects within two months of their discovery.<\/li><li>The delivery of the ordered product is carried out by our logistics partner, depending on the delivery method chosen by the buyer: for example, Itella SmartPOST parcel terminal or courier.<\/li><\/ol><\/li><li><strong>Buyer&#8217;s Rights<\/strong><ol><li>The delivered product must correspond to the order and the product description. The seller is responsible for any non-conformity or defect in the sold product that existed at the time of delivery and that appears within two years from the delivery of the product to the buyer.<\/li><li>The buyer has the right to submit complaints about the product and the fulfillment of the order through customer support by phone or email, to which the seller will respond within 15 days. In exceptional cases, the response may take longer.<\/li><li>The buyer has the right to submit complaints about any defect in the product within two (2) months from the receipt of the product.<\/li><li>The buyer has the right to return the product according to the withdrawal procedure outlined in the terms and conditions.<\/li><\/ol><\/li><li><strong>Buyer&#8217;s Obligations<\/strong><ol><li>When placing an order, the buyer is required to provide the necessary information for delivery: first and last name, exact address, contact phone number, email address, and billing information.<\/li><li>If the information provided by the buyer when placing the order is incorrect or incomplete, the seller cannot guarantee the fulfillment of their obligations. Upon noticing an error, the buyer must contact the seller&#8217;s customer support as soon as possible and do everything in their power to correct the error and ensure the fulfillment of the sales contract.<\/li><li>Upon receiving the ordered products, the buyer is obliged to inspect them immediately. If the buyer discovers that the product does not comply with the order conditions (including quantity or product description), the buyer must inform the seller immediately.<\/li><li>If the buyer does not inform the seller of the defect within 2 months from the receipt of the product, the buyer can no longer return the products based on the defects.<\/li><li>The paid amount will not be refunded if the buyer is not reachable at the provided contacts and later does not collect the package from the pickup point.<\/li><li>The buyer is obliged to carefully read the product instructions, the package leaflet, and the usage instructions provided on the product packaging before using the products.<\/li><\/ol><\/li><li><strong>Seller&#8217;s Rights<\/strong><ol><li>The seller reserves the right to change the prices of products and delivery costs without prior notice.<\/li><li>These changes take effect from the moment they are published on the Luxador website.<\/li><li>The seller has the right to run campaigns and other special offers.<\/li><li>The seller is not responsible for any damages caused by inaccurate information provided by the buyer.<\/li><li>The seller reserves the right to withdraw from the sales agreement and request the return of the product if the price of the product in the online store was mistakenly listed significantly below its market value.<\/li><\/ol><\/li><li><strong>Seller&#8217;s Obligations<\/strong><ol><li>Upon receiving payment for the product, the seller will proceed to fulfill the buyer&#8217;s order.<\/li><li>The seller is obliged to deliver a product that corresponds to the order and the product description on the website.<\/li><li>The seller is obliged to receive and document all complaints from the buyer and resolve justified complaints within a reasonable time.<\/li><li>The seller is obliged to replace defective products (e.g., a defective product). The seller is responsible only for manufacturing defects and other defects that existed at the time of delivery of the product to the buyer.<\/li><li>The seller is obliged to communicate necessary notifications to the buyer via phone, email, or SMS.<\/li><\/ol><\/li><li><strong>Procedure for Withdrawing from the Sales Contract and Returning Products<\/strong><ol><li>The buyer has the right to withdraw from the contract and return the product within 14 days from the receipt of the product. The right of withdrawal does not apply if the buyer is a legal entity.<\/li><li>To use the 14-day return right, the ordered product must not be used, and it must be returned in its original packaging and undamaged. If the product has been used for purposes other than to establish its nature, characteristics, and functioning, or if there are signs of use or wear, the seller has the right to reduce the refundable amount according to the decrease in the product&#8217;s value. The buyer is not required to disclose the reason for the return when using the 14-day return right.<\/li><li>If the product was already defective upon receipt, the buyer has the right to withdraw from the sales contract even after the 14-day period, but no later than two months from the receipt of the product. The instructions for returning products are attached at the end of the sales contract.<\/li><li>To withdraw, the buyer must submit a withdrawal statement to the seller via email.<\/li><li>To return products, the ordered products must be sent with the invoice received from the seller within 14 days.<\/li><li>Returned products must include all items originally included in the packaging. If the products were purchased as part of a campaign, any additional products received as part of the campaign must also be returned.<\/li><li>The costs of returning products that comply with the sales contract conditions are borne by the buyer.<\/li><li>The costs of returning products that do not comply with the sales contract conditions are borne by the seller.<\/li><li>Upon receiving the returned goods, the online store will promptly, but no later than 14 days after receipt, refund all payments received from the buyer under the contract.<\/li><li>The seller must also refund the transportation amount paid by the buyer (which the buyer paid to receive the products). If the buyer has expressly chosen a delivery method different from the least expensive standard delivery method offered by the seller, the seller is not required to refund the cost that exceeds the cost associated with the standard delivery method.<\/li><\/ol><\/li><li><strong>Direct Marketing and Processing of Personal Data<br \/><\/strong>The processing of personal data is governed by a separate document &#8211; <a href=\"https:\/\/speed.luxador.ee\/en\/privacy-policy\/\">https:\/\/speed.luxador.ee\/en\/privacy-policy\/<\/a><\/li><li><strong>Dispute Resolution<\/strong><ol><li>Disputes between the parties will primarily be resolved through negotiations. In the case of complaints, the buyer should first contact customer support by phone or send a complaint to the email address.<\/li><li>If an agreement is not reached between the parties, the buyer has the right to contact the Consumer Disputes Committee of the Consumer Protection and Technical Regulatory Authority at Rahukohtu 2, Tallinn 10130, or via the website <a href=\"http:\/\/www.komisjon.ee\">www.komisjon.ee<\/a>. The Consumer Disputes Committee is competent to resolve disputes arising from agreements between a consumer and a business that the parties have been unable to resolve through negotiations. The review of a complaint by the committee is free of charge for both parties.<\/li><li>For online disputes, consumers can use the Online Dispute Resolution (ODR) platform at <a href=\"http:\/\/ec.europa.eu\/consumers\/odr\/\">http:\/\/ec.europa.eu\/consumers\/odr\/<\/a>. The ODR platform is primarily, but not exclusively, intended for resolving cross-border disputes, making it easier for consumers to find an appropriate alternative dispute resolution body in another member state to handle the specific dispute.<\/li><\/ol><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d9737d elementor-widget elementor-widget-heading\" data-id=\"5d9737d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Return Instructions for Products:\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3004506 terms_icons elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3004506\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"8\" height=\"8\" viewBox=\"0 0 8 8\" fill=\"none\"><circle cx=\"4\" cy=\"4\" r=\"4\" fill=\"#A58651\"><\/circle><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">If the package was delivered to a blue SmartPost parcel locker, it can be returned free of charge using the same door code by selecting any blue parcel locker across Estonia.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"8\" height=\"8\" viewBox=\"0 0 8 8\" fill=\"none\"><circle cx=\"4\" cy=\"4\" r=\"4\" fill=\"#A58651\"><\/circle><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">If the package was delivered to a white SmartPost parcel locker or a pickup point, the return can be arranged through the self-service environment on smartpost.ee using the shipment number (barcode). You can choose to return the package via either a white or blue parcel locker across Estonia. Upon completing the return process, the customer will receive a door code for inserting the return parcel into the desired parcel locker.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Luxador Online Store Terms of Use Sales Terms &#8220;LUXADOR&#8221; is a registered trademark of Luxador Eesti O\u00dc. Luxador Eesti O\u00dc, reg. nr. 11182205\u00a0 a\/a EE711010220260150227 AVALA \u00c4rihoone, Veskiposti 2, 10. korrus, 10138 Tallinn, ESTONIA info@luxador.ee +372 58363 123 Luxador Online Store Terms of Use General Terms The following sales terms apply to the ordering\/purchasing of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2766","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and Conditions - Luxador Tervisepood<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions - Luxador Tervisepood\" \/>\n<meta property=\"og:description\" content=\"Luxador Online Store Terms of Use Sales Terms &#8220;LUXADOR&#8221; is a registered trademark of Luxador Eesti O\u00dc. Luxador Eesti O\u00dc, reg. nr. 11182205\u00a0 a\/a EE711010220260150227 AVALA \u00c4rihoone, Veskiposti 2, 10. korrus, 10138 Tallinn, ESTONIA info@luxador.ee +372 58363 123 Luxador Online Store Terms of Use General Terms The following sales terms apply to the ordering\/purchasing of [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/speed.luxador.ee\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:site_name\" content=\"Luxador Tervisepood\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-02T14:26:17+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/speed.luxador.ee\/en\/terms-and-conditions\/\",\"url\":\"https:\/\/speed.luxador.ee\/en\/terms-and-conditions\/\",\"name\":\"Terms and Conditions - Luxador Tervisepood\",\"isPartOf\":{\"@id\":\"https:\/\/speed.luxador.ee\/en\/#website\"},\"datePublished\":\"2024-10-04T09:30:24+00:00\",\"dateModified\":\"2025-12-02T14:26:17+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/speed.luxador.ee\/en\/terms-and-conditions\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/speed.luxador.ee\/en\/terms-and-conditions\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/speed.luxador.ee\/en\/terms-and-conditions\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/speed.luxador.ee\/en\/home\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Terms and Conditions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/speed.luxador.ee\/en\/#website\",\"url\":\"https:\/\/speed.luxador.ee\/en\/\",\"name\":\"Luxador\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/speed.luxador.ee\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/speed.luxador.ee\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/speed.luxador.ee\/en\/#organization\",\"name\":\"Luxador\",\"url\":\"https:\/\/speed.luxador.ee\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/speed.luxador.ee\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/speed.luxador.ee\/wp-content\/uploads\/2024\/08\/Luxador-LOGO-01-1.svg\",\"contentUrl\":\"https:\/\/speed.luxador.ee\/wp-content\/uploads\/2024\/08\/Luxador-LOGO-01-1.svg\",\"width\":176,\"height\":48,\"caption\":\"Luxador\"},\"image\":{\"@id\":\"https:\/\/speed.luxador.ee\/en\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Terms and Conditions - Luxador Tervisepood","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Terms and Conditions - Luxador Tervisepood","og_description":"Luxador Online Store Terms of Use Sales Terms &#8220;LUXADOR&#8221; is a registered trademark of Luxador Eesti O\u00dc. Luxador Eesti O\u00dc, reg. nr. 11182205\u00a0 a\/a EE711010220260150227 AVALA \u00c4rihoone, Veskiposti 2, 10. korrus, 10138 Tallinn, ESTONIA info@luxador.ee +372 58363 123 Luxador Online Store Terms of Use General Terms The following sales terms apply to the ordering\/purchasing of [&hellip;]","og_url":"https:\/\/speed.luxador.ee\/en\/terms-and-conditions\/","og_site_name":"Luxador Tervisepood","article_modified_time":"2025-12-02T14:26:17+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/speed.luxador.ee\/en\/terms-and-conditions\/","url":"https:\/\/speed.luxador.ee\/en\/terms-and-conditions\/","name":"Terms and Conditions - Luxador Tervisepood","isPartOf":{"@id":"https:\/\/speed.luxador.ee\/en\/#website"},"datePublished":"2024-10-04T09:30:24+00:00","dateModified":"2025-12-02T14:26:17+00:00","breadcrumb":{"@id":"https:\/\/speed.luxador.ee\/en\/terms-and-conditions\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/speed.luxador.ee\/en\/terms-and-conditions\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/speed.luxador.ee\/en\/terms-and-conditions\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/speed.luxador.ee\/en\/home\/"},{"@type":"ListItem","position":2,"name":"Terms and Conditions"}]},{"@type":"WebSite","@id":"https:\/\/speed.luxador.ee\/en\/#website","url":"https:\/\/speed.luxador.ee\/en\/","name":"Luxador","description":"","publisher":{"@id":"https:\/\/speed.luxador.ee\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/speed.luxador.ee\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/speed.luxador.ee\/en\/#organization","name":"Luxador","url":"https:\/\/speed.luxador.ee\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/speed.luxador.ee\/en\/#\/schema\/logo\/image\/","url":"https:\/\/speed.luxador.ee\/wp-content\/uploads\/2024\/08\/Luxador-LOGO-01-1.svg","contentUrl":"https:\/\/speed.luxador.ee\/wp-content\/uploads\/2024\/08\/Luxador-LOGO-01-1.svg","width":176,"height":48,"caption":"Luxador"},"image":{"@id":"https:\/\/speed.luxador.ee\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/speed.luxador.ee\/en\/wp-json\/wp\/v2\/pages\/2766","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/speed.luxador.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/speed.luxador.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/speed.luxador.ee\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/speed.luxador.ee\/en\/wp-json\/wp\/v2\/comments?post=2766"}],"version-history":[{"count":0,"href":"https:\/\/speed.luxador.ee\/en\/wp-json\/wp\/v2\/pages\/2766\/revisions"}],"wp:attachment":[{"href":"https:\/\/speed.luxador.ee\/en\/wp-json\/wp\/v2\/media?parent=2766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}