{"id":3,"date":"2024-08-14T10:17:03","date_gmt":"2024-08-14T10:17:03","guid":{"rendered":"https:\/\/speed.luxador.ee\/?page_id=3"},"modified":"2025-12-02T17:24:53","modified_gmt":"2025-12-02T14:24:53","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/speed.luxador.ee\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b74f0e elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra e-flex e-con-boxed e-con e-parent\" data-id=\"3b74f0e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0cfa7d0 e-flex e-con-boxed e-con e-child\" data-id=\"0cfa7d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16e5024 elementor-widget elementor-widget-heading\" data-id=\"16e5024\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy policy\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fc3c6c elementor-absolute title_line elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"7fc3c6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"144\" height=\"14\" viewBox=\"0 0 144 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M2.50556 13.9351C1.43686 14.2143 0.344166 13.5743 0.0649525 12.5056C-0.214261 11.4369 0.425742 10.3442 1.49444 10.065C45.4998 -1.43206 97.4263 -2.33315 142.261 3.56218C143.356 3.70618 144.127 4.7107 143.983 5.80584C143.839 6.90099 142.834 7.67204 141.739 7.52804C97.4129 1.69951 46.0142 2.5678 2.50556 13.9351Z\" fill=\"#EB5B67\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2552a12 terms_list e-flex e-con-boxed e-con e-parent\" data-id=\"2552a12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc53344 list_main elementor-widget elementor-widget-text-editor\" data-id=\"cc53344\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The data controller for personal data at the e-store luxador.ee is Luxador Eesti O\u00dc, registration code 11182205, address Veskiposti tn 2, 10138 Tallinn, Harju County, phone <a href=\"tel:58104086\">58 10 40 86<\/a> and email <a href=\"mailto:info@luxador.ee\" target=\"_blank\" rel=\"noopener\">info@luxador.ee<\/a> (hereinafter referred to as the &#8220;merchant&#8221;).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27cfed9 list_main elementor-widget elementor-widget-text-editor\" data-id=\"27cfed9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The data controller has appointed a data protection officer, whose contact phone number is <a href=\"tel:58104086\">58 10 40 86<\/a> and email is <a href=\"mailto:tanel@luxador.ee\" target=\"_blank\" rel=\"noopener\">tanel@luxador.ee<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f18916 privacy_list elementor-widget elementor-widget-text-editor\" data-id=\"5f18916\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol class=\"list_main\"><li><strong><strong>What personal data is processed<\/strong><\/strong><br \/><ul class=\"list_icons\"><li>Name;<\/li><li>Contact information, such as phone number and email address;<\/li><li>Billing and delivery address;<\/li><li>Bank account number;<\/li><li>Cost of goods and services and payment-related data (purchase history);<\/li><li>Customer support data;<\/li><li>Other information related to customer surveys and\/or offers.<\/li><\/ul><p>You can read more about the use and storage of cookies <a href=\"https:\/\/speed.luxador.ee\/en\/cookie-policy\/\">here<\/a>.<\/p><\/li><li><strong>For what purpose personal data is processed<\/strong><br \/><ul class=\"list_text\"><li>Personal data processing is carried out for the performance of the contract concluded with the customer. Personal data is processed to fulfill a legal obligation (e.g., accounting and resolving consumer disputes).<\/li><li>Personal data is used to manage customer orders and deliver goods. Purchase history data (purchase date, product, quantity, customer data) is used to prepare an overview of purchased goods and services and to analyze customer preferences.<\/li><li>The bank account number is used to refund payments to the customer.<\/li><li>Personal data such as email address, phone number, customer name, are processed to address issues related to the provision of goods and services (customer support).<\/li><li>The e-store user\u2019s IP address or other network identifiers are processed for the purpose of providing the e-store as an information society service and for generating web usage statistics.<\/li><\/ul><\/li><li><strong>Transmission of personal data to authorized processors<\/strong><br \/><ul class=\"list_text\"><li>The merchant keeps the personal data of the customer, which is made known during the user account registration and use, confidential and will disclose it to third parties only with the customer\u2019s consent, except when the obligation or right to disclose data arises from legal acts. The e-store user agrees that the merchant has the right to process their data, including transferring the customer\u2019s data to individuals involved in providing services to the customer. List of authorized processors:<\/li><li>Google \u2013 Personal data (IP, browser, operating system, and other network identifiers) is collected for statistics and analysis to improve the e-store user experience and technical solution.<\/li><li>Itella &#8211; Personal data (name, phone number, and email address) is transferred to the transport service provider chosen by the customer. In case of goods delivered by a courier, in addition to contact details, the customer\u2019s address is also transmitted.<\/li><li>Montonio, Woopayments \u2013 Personal data is transmitted to the payment solution provider selected by the customer for storing transaction-related information.<\/li><li>Hotjar \u2013 Personal data (IP, browser, operating system, and other network identifiers) is collected for statistics and analysis to improve the e-store user experience and technical solution.<\/li><li>Directo \u2013 Personal data is transmitted to accounting software service providers for accounting operations.<\/li><li>Klaviyo \u2013 Personal data is transmitted to the e-store newsletter service provider for direct marketing purposes and only with the customer\u2019s consent.<\/li><\/ul><\/li><li><strong>Security and access to data<\/strong><br \/><ul class=\"list_text\"><li>Personal data is stored on Zone Media O\u00dc servers located in the territory of a member state of the European Union or countries associated with the European Economic Area. Data may be transferred to countries whose data protection level has been deemed adequate by the European Commission, and to U.S. companies certified under the EU\u2013US Data Privacy Framework approved by the European Commission.<\/li><li>The e-store implements appropriate physical, organizational, and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration, or unauthorized access and disclosure.<\/li><li>The transfer of personal data to the e-store\u2019s authorized processors \u2013 personal data processing takes place based on contracts between the e-store and the authorized processors. Authorized processors are required to ensure appropriate safeguards when processing personal data.<\/li><\/ul><\/li><li><strong>Access and correction of personal data<\/strong><br \/><ul class=\"list_text\"><li>The personal data stored in the e-store can be viewed and corrected in the e-store account management. If the purchase was made as a guest (without a user account), a personal data inquiry can be submitted via email <a href=\"mailto:tanel@luxador.ee\" target=\"_blank\" rel=\"noopener\">tanel@luxador.ee<\/a>.<\/li><\/ul><\/li><li><strong>Withdrawal of consent<\/strong><br \/><ul class=\"list_text\"><li>If personal data processing is based on the customer\u2019s consent, the customer has the right to withdraw consent in their e-store account management.<\/li><\/ul><\/li><li><strong>Retention<\/strong><br \/><ul class=\"list_text\"><li>When the e-store customer account is closed, personal data will be deleted unless such data needs to be retained for accounting purposes or for resolving consumer disputes.<\/li><li>If a purchase was made as a guest (without a user account), the personalized purchase history is retained for three years.<\/li><li>In case of payment and consumer disputes, personal data is retained until the claim is fulfilled or the expiration period ends (three years).<\/li><li>Personal data required for accounting purposes is retained for seven years.<\/li><\/ul><\/li><li><strong>Deletion<\/strong><br \/><ul class=\"list_text\"><li>Personal data stored in the e-store with the user account can be deleted from the e-store account management.<\/li><li>For deletion of other personal data, an inquiry can be submitted via email <a href=\"mailto:tanel@luxador.ee\" target=\"_blank\" rel=\"noopener\">tanel@luxador.ee<\/a>. A response to the data deletion request will be provided within one month, and if necessary, the period of data deletion will be clarified.<\/li><\/ul><\/li><li><strong>Transfer<\/strong><br \/><ul class=\"list_text\"><li>An electronic extract of personal data stored in the e-store can be requested via email <a href=\"mailto:tanel@luxador.ee\" target=\"_blank\" rel=\"noopener\">tanel@luxador.ee<\/a>.<\/li><li>For transferring other personal data, an inquiry can be submitted via email <a href=\"mailto:tanel@luxador.ee\" target=\"_blank\" rel=\"noopener\">tanel@luxador.ee<\/a>. A response to the data transfer request will be provided within one month, where customer support will verify the identity and notify of the personal data applicable to the transfer.<\/li><\/ul><\/li><li><strong>Direct marketing notifications<\/strong><br \/><ul class=\"list_text\"><li>Email address and phone number are used to send direct marketing notifications if the customer has given the corresponding consent. If the customer does not wish to receive direct marketing notifications via email, they can choose the appropriate link in the email header or contact customer support. If the customer does not wish to receive direct marketing notifications via SMS, they should contact customer support.<\/li><li>If personal data is processed for direct marketing purposes (profiling), the customer has the right to object to both the original and further processing of their personal data, including the profiling related to direct marketing, at any time by notifying customer support via email.<\/li><\/ul><\/li><li><strong>Dispute resolution<\/strong><br \/><ul class=\"list_text\"><li>Disputes related to the processing of personal data are resolved through customer support (<a href=\"mailto:tanel@luxador.ee\" target=\"_blank\" rel=\"noopener\">tanel@luxador.ee<\/a>). The supervisory authority is the Estonian Data Protection Inspectorate (<a href=\"mailto:info@aki.ee\">info@aki.ee<\/a>).<\/li><\/ul><\/li><li><strong>Legal Basis for Processing<br \/><\/strong>Contract performance (Art. 6(1)(b)) \u2014 order fulfillment, delivery, customer service.<br \/>Legal obligation (Art. 6(1)(c)) \u2014 accounting, consumer dispute handling.<br \/>Consent (Art. 6(1)(a)) \u2014 marketing, newsletters, analytics.<br \/>Legitimate interest (Art. 6(1)(f)) \u2014 prevention of fraud, website security.<\/li><li><strong><strong>Data subject rights (under GDPR):<\/strong><\/strong><br \/><ul data-start=\"3973\" data-end=\"4270\"><li data-start=\"3973\" data-end=\"4002\"><p data-start=\"3975\" data-end=\"4002\">Right of access (Art. 15)<\/p><\/li><li data-start=\"4005\" data-end=\"4041\"><p data-start=\"4007\" data-end=\"4041\">Right to rectification (Art. 16)<\/p><\/li><li data-start=\"4044\" data-end=\"4099\"><p data-start=\"4046\" data-end=\"4099\">Right to erasure (\u201cright to be forgotten\u201d, Art. 17)<\/p><\/li><li data-start=\"4102\" data-end=\"4136\"><p data-start=\"4104\" data-end=\"4136\">Right to restriction (Art. 18)<\/p><\/li><li data-start=\"4139\" data-end=\"4178\"><p data-start=\"4141\" data-end=\"4178\">Right to data portability (Art. 20)<\/p><\/li><li data-start=\"4181\" data-end=\"4210\"><p data-start=\"4183\" data-end=\"4210\">Right to object (Art. 21)<\/p><\/li><li data-start=\"4213\" data-end=\"4266\"><p data-start=\"4215\" data-end=\"4266\">Right to withdraw consent at any time (Art. 7(3))<\/p><\/li><\/ul><p data-start=\"4273\" data-end=\"4401\">Requests can be submitted via email\u00a0or through the user account. The controller will respond within 30 days.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy policy The data controller for personal data at the e-store luxador.ee is Luxador Eesti O\u00dc, registration code 11182205, address Veskiposti tn 2, 10138 Tallinn, Harju County, phone 58 10 40 86 and email info@luxador.ee (hereinafter referred to as the &#8220;merchant&#8221;). The data controller has appointed a data protection officer, whose contact phone number is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy - Luxador Tervisepood<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - Luxador Tervisepood\" \/>\n<meta property=\"og:description\" content=\"Privacy policy The data controller for personal data at the e-store luxador.ee is Luxador Eesti O\u00dc, registration code 11182205, address Veskiposti tn 2, 10138 Tallinn, Harju County, phone 58 10 40 86 and email info@luxador.ee (hereinafter referred to as the &#8220;merchant&#8221;). 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